6Refunds and Service Charges
Option 1Calculate Customer Refunds
Use this function to generate refund records for each customer invoice with a credit balance. Deposits without a corresponding invoice are ignored. Once calculated, these records can be edited before printing the Customer Refunds Register and posting the refunds. Any existing refund records will be deleted before new refunds are calculated. The following processing steps accomplish this job.
- Step 1This function allows you to enter a transaction date to be used on the refunds.
On the following pages, the screen displayed by this function is shown.
The screen shown below allows you to enter a transaction date for Customer Refunds.
Calculate Customer Refunds screen

Data items for the preceding screen are described below:
- Transaction Date
Required
Enter a date )YMD).
Supply an appropriate date to be used as the “transaction date” for both the Accounts Receivable Adjustment date and the Accounts Payable Invoice date.
Press ENTER to save the information on this screen.
- Step 2In preparation for performing a sort/selection process on the Transactions information, this step provides sequencing of data records by Customer, Apply To, and Transaction Type, with no option to change the sequence at run time. Selection of data records is provided by Division, Type, Area, Customer, and Apply to, with the option to enter user-specified comparisons at run time.
- Step 3This is the standard disposition used for all processing functions other than posts.
- Step 4According to previously specified criteria, this step actually performs the desired selection and/or sorting process.
- Step 5This step processes the information for Transactions. The entire contents of the Customer Refunds file will be deleted. The Customer refunds file will be created. Records in the Customer Refunds file will be added, one for each invoice with a credit balance. Deposits without a corresponding invoice will be ignored.