EmergencyLicensesThruOCSS < Main

---+ Emergency Licenses thru OCSS
---++++ _Do you need an APPX License for an emergency system-down situation? Be sure to have a copy of your current APPX Registration Key, and click this icon:_
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_NOTE: Clicking this link may install or update your Java release and APPX client release._

The Online Customer Support System allows customers on maintenance to generate their own emergency &ldquo;system-down&rdquo; temporary registrations whenever needed. Customers current on maintenance need do nothing to be eligible for this program. It is available if and when they need it on a 24x7 basis to better accommodate any potential emergencies that customers may face.

If a customer&rsquo;s system crashes, or other circumstances occur that require an emergency registration, a temporary registration, valid for 7 days on an alternate machine, may be obtained electronically at no charge to the customer. The customer can continue working on the situation while any necessary arrangements for a revised permanent registration are processed through normal channels.

The system requires that the customer enter the 20-digit verification code from a valid, active permanent registration, or a non-expired temporary registration. Promotional registrations, evaluation registrations, or prior emergency registrations do not qualify, and the system will check to ensure that maintenance is current on the registration (with a grace period of 90 days).

A valid serial number is required for the new CPU, and the name and e-mail address of the person requesting the registration must also be entered. Registrations will be e-mailed to the address provided, and optionally to other addresses as well. Customers may also choose to print a hard copy of the registration on their local printers and/or view it on their screens.

This system is to be used for emergency system-down situations only, not for evaluation, development, testing or other such purposes. Any customer who misuses the system is subject to having their access terminated.
   * To access the system, customers should just click the ambulance icon above.

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---+++++ Alternate Access Method

If, for some reason, the above link doesn't work for you, you can install and use [[http://www.appx.com/assets/asp/dynamic_generator.asp?pageid=209][APPX Desktop Client]] to connect to the Online Customer Support System, via a remote connection with the following parameters:
<table align="center" style="width: 400px;" cellspacing="0" cellpadding="0" border="0"> <tbody> <tr> <td>Login:</td> <td>appxcust</td> </tr> <tr> <td>Password:</td> <td>appxcust</td> </tr> <tr> <td>Server:</td> <td>support.appx.com</td> </tr> <tr> <td>ServerPort:</td> <td>8090</td> </tr> </tbody> </table>

<img width="273" alt="" src="http://www.appx.com/assets/images/appx/appxcust login.JPG" height="247" />
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-- Main.ChrisBrower - 2011-06-22
This topic: Main > WebHome > InteractiveSupport > EmergencyLicensesThruOCSS
Topic revision: r2 - 2011-06-22 - ChrisBrower